January Web Tip: Service Level Agreements (SLAs)

The Web Team hopes you had a great holiday break and we wish you a happy New Year! To kick off the new year, we wanted to review our Service Level Agreements (SLAs) with regards to workflows, redirects and web requests. 

We strive to resolve workflows or requests in a much more timely and efficient manner than these advertised turnaround times, as they are more reflective of peak hours or for worst-case scenarios.

Summary: Workflows and Redirects

• Workflows are approved Monday through Friday between the hours of 7 a.m. - 3:30 p.m. We have a 1 business day turnaround on workflow approval on any given weekday. More information regarding our workflow SLA can be found here. 
  
  
• For redirect/vanity URL requests, the turnaround time is 1 business day from the time we receive the request. More information regarding our SLA for redirects/vanity URLs can be found here.

Summary for Web Requests

• For all other requests, the turnaround time is 3 business days.  

If you have any questions please let us know via our online web request form:

https://www.sandiego.edu/web-request/

Thank you,

University Web Services

University Web Services