University of San Diego

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University Web Services

May Web Tip: Known Bug Affecting File Uploads

As part of your regular site updates, you may need to upload documents and images or create folders within your site's /documents and /images directories.

Recently, a bug has been causing the following error message to appear when submitting newly uploaded files - this is a known issue, and the CMS vendor is currently working on a fix:

image of the error, with text that says

Note: this error more frequently appears when submitting new files to recently created folders (within the primary /documents and /images directories).

What to do:
If you encounter this message, please submit a request through our online web request form, and we will update the folder settings to resolve the issue. 

If you have any questions please let us know via our online web request form.

Thank you,

 

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University of San Diego

University Web Services
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San Diego, CA 92110-2492